Information Security
The www.melissa.com.br website guarantees the security and privacy of its website users’ identities. All registered information, including names and addresses, is protected using advanced data encryption when sent over the internet, and is stored in strict confidentiality on the servers maintained by www.melissa.com.br.
The www.melissa.com.br website has adopted the legally required security standards for data protection, and has installed and taken all technical means and measures at its disposal to avoid the loss, misuse or alteration of, unauthorized access to, or undue removal of any personal information collected. Nevertheless, the user should be aware that internet security measures are not entirely infallible.
The www.melissa.com.br website reserves the right to modify this policy, adjusting it according to changes in legislation, jurisprudence or commercial practices. In any case, www.melissa.com.br will use this page to announce any changes in this regard in reasonable advance of putting such into practice.
Users may exercise their access, cancelation and waiver rights, and may be granted their right to obtain information contained on the www.melissa.com.br website through the CONTACT link or directly by phone at 0800 979 88 98 (Brazil).
Information Collection
When clients register, they voluntarily decide to provide the personal information required for the use, updating and cancellation of certain services offered on or through the site, such as customer service contact and other services.
Personal information collected from the website www.melissa.com.br shall be handled automatically and shall be incorporated into the corresponding electronic personal-information registries, which are owned and operated by the www.melissa.com.br website. All information obtained and used by www.melissa.com.br and by partners contracted by the www.melissa.com.br website for the services offered on the site fall under this policy.
Information Use
The personal information provided by clients is used for the basic purpose of identifying the website’s public, users’ profiles and their buying habits in order to manage, administer, service, expand and improve the products and services offered; this information also enables the website to tailor services to meet users’ preferences and tastes, to create new products and services, and to send operational and commercial information regarding the products and services in traditional and/or electronic form.
The www.melissa.com.br website promises:
· It shall promptly correct any changes to a user’s personal information. As such, the user must inform the website www.melissa.com.br of any change in the user’s personal information;
· Under no circumstances shall it disclose the e-mail of any user who has registered on the pages that require personal information, such as the chat rooms, forums, e-mails or other pages that may be created, without the user’s prior consent;
· It shall allow the internet user to cancel any informative material already sent to the website at any time by sending a cancellation e-mail;
· It shall not sell or disclose any client’s information for purposes not wholly related to the actions of www.melissa.com.br, be that contact with our customer service department, frequent buyer program, and information regarding products and promotions.
The www.melissa.com.br website has adopted the policy of committing to not disclosing information regarding actions taken by users unless it is obligated to do so by means of a judicial order or in strict compliance with legal regulations. Likewise, the www.melissa.com.br website keeps its users’ private registration information in confidentiality, revealing such to third parties only in cases where there is no legal restriction or by judicial order or, further, upon authorization from the users themselves.
The www.melissa.com.br website may occasionally record data files known as cookies in users’ computers. These files do not take up computer memory, but they are used to personalize each site visited by a given user, which make browsing more interesting and agile. However, deactivating the installation of these files in the navigation software is possible, should a user so prefer, with said user still being able to use the services offered by the website.
Product Information
The www.melissa.com.br website does not sell products through this site. It merely indicates physical and virtual stores that sell Melissa products so that users can decide where to buy the products. Thus, Melissa is not responsible for delivery and customer service during purchase at any point of sale or on-line store.
Moreover, the stores indicated on the www.melissa.com.br website contain only the suggested retail price for the stores.
E-mail Marketing
Our e-mail marketing practices fall within the standards established by the Auto-regulation Code for e-mail marketing practices; chapter I, article 1 of said Code permits the use of e-mail as a marketing tool, in an ethical, pertinent and responsible manner, notwithstanding the concomitant application of applicable legislation in effect